About Us
Who are we?
Carpet Trader (Bicester) Limited is a trusted, family-run business proudly serving Oxfordshire, Buckinghamshire, and Northamptonshire. We specialise in providing high-quality flooring solutions for both domestic and commercial clients. Our extensive range includes carpets, vinyl flooring, luxury vinyl tiles, laminate, engineered and solid wood flooring, carpet tiles, and non-slip safety flooring. To make your experience as easy as possible, we offer a free measuring and quotation service. With a commitment to quality and customer satisfaction, we’re here to help you find the perfect flooring for every space.
Our Journey
Carpet Trader (Bicester) was founded in 2000 by Derek Holland with a focus on high-quality installations and excellent customer service. It officially became Carpet Trader (Bicester) Limited in 2011 and is now based on Launton Road on Granville Way, having previously operated from locations such as Sheep Street and Bignell Park Barns. As a family-run business serving Oxfordshire, Buckinghamshire, and the surrounding areas, it offers a wide range of flooring solutions including carpets, vinyl, luxury vinyl tiles, laminate, solid and engineered wood, carpet tiles, and safety floors. Known for its customer-focused approach, Carpet Trader provides free measuring and quotes, price-matching, an 18-month installation guarantee, and Karndean flooring repairs, all delivered by in-house fitters.
The business operates one of the largest flooring showrooms in the region (around 5,000 sq ft) and deals directly with manufacturers to offer competitive pricing. Despite a vandalism incident in 2002, the company has continued to grow and evolve, maintaining a reputation for quality and reliability in the local area.
Why Choose Us?
Exceptional customer service is at the heart of everything we do. We’re with our customers every step of the way—before, during, and after installation—ensuring the experience is smooth, supportive, and tailored to their needs. This commitment was recognised with an Exemplary rating from The International Customer Experience Institute, a distinction that reflects the care and effort we put into every interaction. The Institute highlighted our friendly approach, attention to detail, and genuine dedication to doing right by our customers—something we’re incredibly proud of.
ICXI Communications Office
📧Info@icxi.com
🌐www.icxi.com
Employed Fitters
We’re proud to have our own team of skilled fitters, ensuring every installation meets the highest standards of quality and craftsmanship. Unlike companies that rely on third-party contractors, our fitters are fully employed by us and trained to work to our exacting standards. This means greater consistency, better communication, and complete accountability throughout your flooring project. With years of experience and a commitment to excellence, our in-house team takes pride in delivering flawless results with care, precision, and professionalism.
Specialists in Flooring Excellence
We provide specialist testing, advice, and reporting as a standard part of our service.
If you encounter any issues with your subfloor, our experienced flooring specialists will visit your property to assess the situation and recommend the necessary subfloor preparation. Additionally, we can arrange for an independent subfloor specialist to conduct a thorough inspection and provide a detailed report—another complimentary service offered by Carpet Trader.
Leveraging the superior craftsmanship of our team of master fitters, we also offer a range of additional services, including the installation of skirting boards, scotia, and beading for wood and laminate flooring. We can trim doors to ensure proper clearance following your new floor installation, and expertly repair or rectify damaged or uneven subfloors to guarantee a flawless foundation for your new carpet or flooring.
Our Showroom
Our spacious 5,000 sq. ft. showroom boasts the largest selection of carpets and flooring in Bicester, Oxfordshire, offering something for every style and budget. By working directly with leading manufacturers—rather than going through wholesalers—we’re able to pass the savings straight to our customers, offering exceptional value without compromising on quality. We’re proud to supply only the highest quality carpets and flooring at the most competitive prices, and we guarantee to match any like-for-like quotation. We’re confident you won’t find better value for money—or better service—anywhere else.
