FAQ's

Frequently Asked Questions

Looking for answers? You’re in the right place. We’ve made it easy to find everything you need, all in one spot.

  • Do you fit flooring
  • is my subfloor suitable
  •  ive measured the flooring myself… home visit?
  • What is the lifetime installation guarantee
  • Additional fitting services
  • Can you make waste carpets into matts
  • Do you fit carpet other than no supplied
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Do I need to be home while my floor is being fitted?

No, you don’t need to be home during the installation. For your convenience, we offer a secure key drop system at our showroom, allowing our fitting team access while you go about your day. This means you can return home to a beautifully finished floor – without any disruption.

What’s the difference between Karndean and Amtico?

Karndean and Amtico are both high-quality luxury vinyl flooring brands. Karndean often has a more traditional, textured look and is usually more budget-friendly. Amtico offers a sleek, modern finish and is known for its extra durability, especially in commercial spaces. Both are great choices — it depends on your style and needs.

Do I Need to Clear the Room?

If you're able to clear the room in advance, that would be appreciated, as it allows our installation team to start right away. However, if there are large or difficult items to move, we're happy to assist.

Why might my carpet and flooring fitting be scheduled over multiple days?

Our in-house fitters specialise in different areas — some focus on flooring, while others are experts in carpet. If your order includes both, the fitting may be spread out over a full day or across multiple days to ensure each part is completed by the right specialist to the highest standard.

Do you offer door Trimming?

Many of the independent fitters we work with can trim doors if needed; however, for safety reasons, they’re unable to carry out this service on fire doors. If you’re concerned that your new carpet may affect your current doors, please speak to a member of our in-store team so we can offer the right advice.

Are your fitters in-house or outsourced?

All of our fitters are in-house, meaning they work directly for us. This ensures consistent quality, reliable service, and specialist installation from start to finish.

Do I Need to Remove My Current Flooring or Carpet?

You're welcome to remove your existing flooring or carpet if you prefer. If not, we're happy to handle the removal and disposal for you. Please note: there's an additional charge for this service, which varies based on the size and type of flooring. We don't profit from this—it's simply to cover labour and disposal costs.

Can I measure the space myself, or do you offer a measuring service?

Yes, we offer a free measuring service and always recommend using it to ensure everything is accurate. However, if you'd like to get started sooner, you're more than welcome to take your own measurements — we can use those to begin the process. If you're unsure, we’re happy to come out and double-check. Just head over to our measuring page and follow our step-by-step guide to help you measure your space with confidence.

Why should I invest in good underlay?

Why should I invest in good underlay? A good underlay improves comfort, extends the life of your carpet or flooring, and enhances insulation and soundproofing. It also helps flooring wear more evenly and provides better support underfoot — making your space feel warmer, quieter, and more comfortable overall.
Do you fit flooring? ▼
Yes, we offer fitting services for all types of flooring we sell.
Do you move furniture out of the room before fitting new flooring? ▼
We can assist with moving furniture if arranged beforehand.
Will you uplift and remove my old flooring? ▼
Yes, we can uplift and remove your old flooring as part of our service.
I’ve measured my flooring myself or have the measurements available, do I still need a Home Visit? ▼
A Home Visit is still recommended to ensure accurate fitting and advice.
What is the Delivery & Care package? ▼
It includes delivery, care advice, and priority support during fitting.
Do I have to purchase the Delivery and Care package? ▼
No, it's optional, but recommended for convenience and peace of mind.
What is the 10-Year Fitting Guarantee? ▼
Our 10-Year Guarantee covers workmanship and ensures long-term support.
I’m not sure if my subfloor is suitable, can you help with that? ▼
Yes, we’ll assess your subfloor and provide advice or preparation if needed.
Do you offer additional fitting services? ▼
We offer a range of extras including underlay, accessories, and more.
Do you offer door trimming? ▼
Yes, we can trim doors to ensure they open and close over your new flooring.
Where can I get a quote for fitting carpet, laminate, or vinyl flooring? ▼
You can request a quote online or in-store after selecting your flooring.
How much does fitting cost? ▼
Fitting costs vary by floor type and room size — please request a quote for specifics.
I have a fitting confirmation but no time slot, what should I do? ▼
Please contact our customer service team who can confirm your time slot.

Have a question not listed above? Please send us a message or give us a call!

We are open 9am – 5pm, Monday – Saturday.